Privacy Policy

At Escape Virtual Reality, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.escvirtualreality.com and use our services.

1. INFORMATION WE COLLECT
We collect information to provide a better experience for our guests. This includes:

Information You Provide: When you make a booking, sign a waiver, or contact us, we collect your Name, Email Address, Phone Number, and Mailing Address.

Payment Information: Payments are processed through secure third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.

Waiver Data: For safety and liability, we collect participant names and signatures (and parent/guardian info for minors).

Automated Data: When you browse our site, we automatically collect your IP address, browser type, and cookies to improve site functionality and marketing.

On-Site Data: For safety and game management, our facility may use CCTV and audio monitoring within the game rooms.

2. HOW WE USE YOUR INFORMATION
We use your data for the following purposes:

To process and confirm your bookings.

To send reminders and updates regarding your scheduled session.

To ensure safety and security during your VR experience.

To send occasional promotional offers (only if you have opted in).

To improve our website performance and customer service.

3. SHARING YOUR DATA
We do not sell your personal information to third parties. We only share data with trusted partners essential to our operations, such as:

Booking Platforms: Bookeo.com to manage the schedule.

Payment Processors: To securely handle transactions.

Email Marketing Tools: (e.g., Mailchimp) if you subscribe to our newsletter.

4. DATA SECURITY
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. YOUR RIGHTS & CHOICES
Depending on your location, you may have the following rights:

Access/Correction: You can request a copy of the data we hold or ask us to fix inaccuracies.

Deletion: You can request that we delete your personal data (subject to legal or record-keeping requirements).

Opt-Out: You can unsubscribe from marketing emails at any time using the link at the bottom of the email.

6. CHILDREN’S PRIVACY
Our services are often enjoyed by families. We do not knowingly collect personal information from children under 13 without parental consent (typically via our liability waiver).

7. CHANGES TO THIS POLICY
We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

8. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:

Escape Virtual Reality
Address: 624 N White Horse Pike, Ste 3,
Somerdale, NJ 08083

Email: info@escvirtualreality.com

Phone: +1(856)239-1833